How can we help?

Shipping is free on all orders within Türkiye, with no minimum amount. No shipping charge is added to your order total or your invoice.

Your order is handed to the courier within 2 business days at the latest. Your tracking link is emailed to you on dispatch; you can also follow your order status on the My account page.

Couriers deliver to the address you have given on weekdays between 09.00 and 18.00. No delivery is made on public holidays.

The courier leaves a note telling you that you can collect the parcel from the nearest branch. If you do not collect it within 3 days the order is returned to us; in that case simply contact us to arrange redelivery.

Yes, as long as your order has not been dispatched. Check your order status on the My account page and send the new recipient or address through the contact page.

Sending the invoice on the parcel with the recipient’s name is a legal requirement.

At present we only ship within Türkiye. For international requests please get in touch.

You may exercise your right of withdrawal and return within 14 days of delivery without giving a reason. If the product is faulty, that period extends to 30 days.

Simply create a return request through the contact page. You send the product carriage forward; the return shipping cost is ours. Return address: Serhat Saat A.Ş., 15 Temmuz Mah. Gülbahar Cad. B Blok No:7 Kat:6/41 Bağcılar / İstanbul.

The product must be unused, undamaged and resaleable, and sent with its invoice and original box. Returns that do not meet these conditions or that fall outside the period are not accepted and are sent back carriage forward. For personalised products a 30% deduction applies, because they are made to order.

If a faulty product, the wrong model or the wrong colour arrives, contact us within 30 days of delivery without using the watch. The return or exchange is made without any shipping cost to you.

Once the returned product reaches us and has been inspected and approved, the refund is started within 5 business days at the latest. How quickly it appears on your card depends on your bank; for instalment purchases the bank refunds to your card in instalments. For orders paid by bank transfer, the refund is sent to your account within 5 business days.

All DICE KAYEK watches are covered by a 2-year warranty. The warranty covers faults arising from manufacturing and the movement. Every watch is shipped with its warranty card and instruction booklet; you can view the warranty certificate here.

Impact and drop damage, water damage where the water resistance limit has been exceeded, wear of straps and bracelets, scratches on the glass and unauthorised service work are outside the cover.

As a consumable the battery is outside the warranty; even so, it is replaced free of charge at our authorised service. Contact us for an appointment.

Reach us through the contact page with your warranty card and invoice, and we will guide you through the authorised service process.

3 ATM protects against splashes in daily use — washing your hands is no problem. 5 ATM is suitable for brief contact with water. Showering, swimming in the sea or entering a pool is not recommended with any model. You will find the water resistance rating of your model on the product page and in the instruction booklet.

Wipe it with a soft, slightly damp cloth and dry it immediately. Avoid contact with chemical cleaners, perfume and cream; these can damage the finish.

On solid steel bracelets the length can be adjusted by removing links. Our authorised service will do this free of charge.

In quartz models the battery runs for 18–24 months on average. A watch that stops usually means the battery has run out; battery replacement is free at our authorised service.

We recommend storing it in its box, away from direct sunlight, magnets and humidity. If it will not be worn for a long time, it is best to have the battery removed at an authorised service to avoid the risk of leakage.

You can pay by credit or debit card with 3D Secure, or use bank transfer if you prefer. We do not store your card details.

Instalments are available on participating bank cards. For the current instalment table by bank, see the instalment options page.

If your jewellery tone is gold, Solène is a good start; if it is silver, Pura; if you wear both, Duo. For a coloured dial choose Bloom, for a crystal-set dial Lumina, and for a classical look Romana.

The case size of every model is stated in the specifications table on the product page. DICE KAYEK women’s models are made within a balanced diameter range that neither overhangs a slim wrist nor looks small on a wider one.

The models in the collections are made with a quartz movement. Quartz needs no winding and keeps time with the highest precision; the battery runs for 18–24 months on average.

Yes. Every watch is shipped in a signed DICE KAYEK box together with its protective cushion, instruction booklet and a warranty card matched to its reference number.

The reference code is written on the “Ref.” line below the price on every product page, and on the warranty card that comes in your box.