Warranty & Service

Every Dice Kayek watch used and cleaned in accordance with its instructions carries a 2-year warranty against manufacturing defects.

What the warranty covers

For two years from the date of purchase, the warranty covers manufacturing defects in materials and workmanship. Where a covered fault is confirmed, repair or replacement is carried out free of charge.

What falls outside the warranty

• Damage caused by dropping, impact, crushing and similar external factors.
• Use contrary to the instructions, including exposure to water beyond the product’s water resistance rating.
• Work carried out by unauthorised service centres or individuals.
• Normal wear such as scratched glass, bracelet wear and plating wear.
• Routine work such as battery changes and periodic servicing.

Requesting service

1. Write to info@serhatsaat.com with your order number, the model and a short description of the problem; add photographs if you can.
2. Our team reviews your request and directs you to the authorised service centre.
3. Send the watch together with its invoice and warranty certificate.

Return, exchange and warranty applications are reviewed and resolved by our own team.

Battery changes and bracelet sizing

For battery changes, bracelet shortening and similar maintenance we direct you to our authorised service centre. These fall outside the warranty and are chargeable.

Warranty certificate

Keep the warranty certificate supplied with your watch; it is required together with the invoice for service requests. You can also find it on our Warranty Certificate page.

For return conditions in the case of a defective product: Returns & Exchanges